RETURN POLICY
In accordance with consumer protection law, you have a 7-day return window starting from the day you receive the item. (The trial period is not a “testing period.”)
- If your item arrives defective or incomplete, contact us with your order number, photos, and unboxing video if available. We will arrange a replacement or resend missing parts.
- Please return the item in its original condition, including packaging, accessories, gifts, manuals, and invoices. Use the original shipping box when possible.
- If returning part of an order causes the total amount to fall below the threshold for a promotional gift, the gift must also be returned.
- Minor damage to packaging does not indicate prior use. For returns caused by personal reasons (wrong item, duplicate order, etc.), shipping fees will be the buyer’s responsibility.
- International orders are not eligible for return. If a defective or incorrect item is received, please contact customer service within 7 days from delivery for assistance. Parcels returned without approval or with “freight collect” will not be accepted.
⛆ REFUND
- Once we receive and verify the returned item, we will process your refund:
- Credit Card / LINE Pay: Refund will be reversed to your bank; approx. 14 business days.
- ATM Transfer: Refund will be sent back to your original account.
- Convenience Store COD: Refund will be transferred to the bank account you provide; approx. 14 business days.